Refund and Returns Policy

Overview

Our return and refund policy lasts 3 days from the date of delivery. If 3 days have passed, we cannot offer a refund or exchange.

Order Cancellation (QRPH Payments)

All payments made via QRPH are final.

  • We do not allow cancellations once payment has been completed
  • Please make sure all order details (items, sizes, and shipping address) are correct before sending payment
  • Orders are processed immediately after payment confirmation

Requests for cancellation after payment may be declined

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and unwashed
  • The item must be in its original packaging with complete tags
  • You must provide proof of purchase
  • You must provide a clear, unedited video while opening the package (required)

Damaged, Incorrect, or Missing Items

We only accept returns or exchanges if the item is:

  • Damaged
  • Defective
  • Incorrect

To request a return, you must provide:

  • An unboxing video (required)
  • Clear photos showing the issue
  • Your order details

Requests without proper proof may be declined.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or washed
  • Items without original tags or packaging
  • Sale or discounted items
  • Personal or intimate wear (if applicable)

Refunds (QRPH Payments)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued via QRPH transfer or bank/e-wallet transfer
  • You must provide your correct account details
  • Processing time is 1–5 business days

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

We do not offer exchanges for:

  • Wrong size selection
  • Change of mind

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If a refund is approved, return shipping costs may be deducted

Customers are responsible for ensuring the returned item is safely delivered to us. We are not liable for lost, damaged, or undelivered return shipments.

Do not send items back without contacting us first.

Failed Delivery / Incorrect Address

Please ensure that your shipping details are complete and accurate.

If delivery fails due to:

  • Incorrect or incomplete address
  • Unreachable contact number
  • Recipient unavailable

The order may be:

  • Returned to us
  • Cancelled without refund of shipping fees

For redelivery:

  • Additional shipping fees will be required

We are not responsible for failed deliveries caused by incorrect information provided by the customer.

Important Notes

  • No unboxing video = no return/refund
  • Requests must be made within 7 days of delivery
  • Items must be unused and complete

Need Help?

For any questions regarding returns and refunds, please contact us through our website.